Support
Details
We
offer
a
range
of
options
to
resolve
challenges
as
quickly
and
easily
as
possible.
Free
Self
Help
&
Resources
This
includes
a
plethora
of
tools
and
resources
for
you
to
find
and
resolve
your
own
problem.
This
is
the
fastest
and
most
satisfying
means
of
support
so
we
encourage
you
to
try
it.
Free
Technical
Support:
Request
help
here
Support
will
acknowledge
your
email
immediately
and
pursue
the
answer
as
fast
as
possible.
We
will
always
commit
to
a
timeline
on
resolutions,
and
we'll
stick
to
them.
Note
that
more
complex
issues
may
be
referred
to
Live
Support
or
outside
resources
if
we
deem
that
the
problem
can't
be
resolved
via
email.
Remember
to
include
the
IPM
version,
your
serial
number,
screen
shots
and
a
complete
description
of
the
issue.
Attach
a
backup
of
your
database,
if
applicable.
Live
Support
-
Available
to
Maintenance
Plan
Members
Only
Staffed
10
am
-
6
pm
Eastern
Time,
Monday-Friday
(except
holidays).
Maintenance
Plan
Staffed
10
am
-
6
pm
Eastern
Time,
Monday-Friday;
Emergency
service
year
'round.
Your
best
value
by
far.
We
partner
with
our
Maintenance
Plan
Members
to
improve
our
products,
and
the
modest
cost
is
less
than
two
Live
Support
incidents,
which
is
like
getting
the
software
updates
for
free.
Click
here
to
become
a
Maintenance
Plan
Member.
-
Support
Incidents
are
always
free.
- Members'
Support
Incidents
are
handled
first
- Program
updates
and
service
packs
are
provided
at
no
extra
cost,
and
before
they
are
generally
available
- Have
a
major
role
in
determining
features
and
functions
in
future
updates
- Free
newsletter
and
specialized
webinars
Support
for
Older
Versions
After
December
31,
2007,
support
may
be
available at $50 per
incident,
as
resources
permit. Technical Support
will be limited to installs, unlocks, and some basic operational issues
("where is my database?"). Support for database
issues may be available at standard consulting rates. If the issue results
from a bug fixed in later releases, you may select to upgrade at the full
price ($395/Basic,
$695/Unlimited). Consulting fees will be fully credited toward this
purchase.
Our
consulting
rate
for
database
issues
ranges
between
$65
and
$125/hr
with
a
three
hour
minimum.