Remote
Live
Support
Now
remote
support
is
even
easier!
Just
follow
the
simple
steps
below
and
a
Support
Representative
will
connect
to
your
PC
to
troubleshoot
your
issue
right
on
your
screen.
If
you
want
to
know
more,
please
click
here
for
more
information.
1.
Call
866.864.4837.
Call
from
a
telephone
within
comfortable
distance
from
the
PC
with
the
issue.
You
can
have
IPM
open
or
closed,
but
be
prepared
to
tell
FullHouse
Software your
IPM
serial
number,
your
name
and
your
company
name.
The
Support
Representative
will
generate
a
unique
number
you
will
need
for
this
session.
If
you
are
not
on
the
maintenance
plan,
you
may
be
charged
$50
for
this
incident.
2.
Enter
your
name
and
the
number
you
receive
from
FullHouse
Software
below,
then
click
the
"Click
Here
to
Connect"
button.
You
will
be
prompted
to
install
a
small
"add-on"
that
allows
your
PC
to
communicate
safely
and
securely
with
our
support
rep's
PC.
Follow
the
prompts
to
connect.
That's
it!
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