Support
We're
here
to
help.
Whether
it's
printing
a
1099
or
converting
from
rental
to
condo,
we're
here
with
29
years
of
experience.
Our
technical
support
comes
from
the
people
who
created
the
software
-
always
in
the
U.S.A.
You're
probably
not
the
first
person
to
have
your
challenge,
so
the
fastest
solution
is
to
look
through
the
resources
below
for
the
answer
you
need.
These
tools
are
always
free,
and
available
24
hours
a
day,
7
days
a
week.
How
to
Get
Help
Email
Technical
Support:
Click
Here
Include
the
full
version
(i.e.
2007.11)
of
Investment
Property
Manager
you're
using,
found
in
the
program's
'Help/About'
dialog
and
your
serial
number
found
on
the
same
screen
(i.e.
2931).
Describe
your
problem
in
detail.
Attach
a
backup
of
your
database,
if
applicable.
If
you've
got
an
error
message,
please
include
a
screen
capture
of
the
dialog.
We'll
respond
to
emails
within
one
business
day.
For
more
information
about
support,
click
here.
Telephone
Technical
Support:
Call
866.864.4837
for
Maintenance
Plan
Members
Staffed
10
am
-
6
pm
Eastern
Time,
Monday-Friday
(except
holidays).
Please
look
through
the
resources
below
before
you
call,
and
be
prepared
to
work
through
the
issue.
Incidents
are
always
free
for
Maintenance
Plan
members.
We
will
respond
to
telephone
calls
within
four
business
hours.
Support
for
Older
Versions
Support for
IPM
2006
For
IPM 2006, support will be available at $50 per incident. Technical Support
will be limited to installs, unlocks, and some basic operational issues
("where is my database?"). Support for database
issues may be available at standard consulting rates. If the issue results
from a bug fixed in later releases, you may select to upgrade at the full
price ($395/Basic,
$695/Unlimited). Consulting fees will be fully credited toward this
purchase.
Our
consulting
rate
for
database
issues
ranges
between
$65
and
$125/hr
with
a
three
hour
minimum.
Support
for
IPM
2004
and
earlier
versions
ended
December
31,
2007.
As of January 1, 2008,
no technical support will be available for IPM 2004 and earlier versions.
Unlock and
installation help may be available for IPM 2004 and earlier versions at
$50 per incident. Other requests for support will be considered on a
case by case basis at consulting rates, as time permits. Please
note:
issues
with
older
versions
have
been
fixed
in
later
releases.
Preview
and
Beta
Testing
We
are
currently
working
on
IPM
2008,
and
we
are
very
interested
in
your
participation.
If
you'd
like
the
become
a
beta
tester,
have
enhancement
or
change
requests
or
otherwise
would
like
to
become
involved
in
the
development
process,
email
technical.support@fullhousesoftware.com.
Visit
the
new
2008
Preview
page!
Updated
6/25/2008
Self
Help
&
Resources
The
Forum,
Online
Documentation
and
Knowledgebase
are
the
best
sources
for
problem-solving
and
learning
about
our
software.
Here
you
can
delve
into
the
same
resources
we
use
to
solve
problems.
And
Remote
Live
Support
allows
use
to
connect
to
your
PC
securely
to
resolve
issues.
The
Download
Center
lets
you
install
patches,
add-ons,
and
items
submitted
by
other
users.
The
Associations
link
allows
you
to
connect
to
your
industry
quickly
and
easily.
Purchasing
Resources
and
Other
Links
are
more
targeted
to
"flipping"
or
remodeling
and
restoration
work,
but
since
we
have
them,
we
wanted
to
share
them.
Special
End
Of
Year
Close
page
for
IPM
2007