Frequently
Asked
Questions
Here
are
the
most
common
questions
and
answers.
If
you
have
other
questions,
just
ask!
Q:
What
equipment
is
required?
A:
Any
Computer
that
runs
Windows
95,
98,
ME,
NT,
2000,
XP
or
Vista.
Q:
Can
IPM
be
networked?
A:
Yes,
data
can
be
stored
and
backed
up
anywhere
on
your
network.
The
Unlimited
edition
supports
multiuser
access
to
the
data,
too.
Q:
What
if
I
need
support
after
the
sale?
A:
One
year's
Maintenance
is
included
with
the
sale,
and
includes
updates,
patches,
live
telephone
and
remote
(Webex)
support.
Email
support
and
self-help
are
always
available
and
free.
The
owner
of
the
company
is
a
programer/developer,
and
you've
got
a
line
to
him.
Q:
Do
you
offer
updates
on
the
program?
A:
Yes,
we
offer
an
annual
update
that
improves
the
product,
adds
new
features
and
keeps
it
current.
Patches
are
also
available
to
resolve
issues
and
add
minor
features
through
the
year.
These
are
included
in
the
annual
maintenance
plan.
Q:
How
long
has
FullHouse
Software/Realty
Automation
been
in
business?
A:
We
have
been
in
business
since
1978
and
have
delivered
over
8,000
Property
Management
Systems.
Q:
Why
should
I
call
for
an
IPM
demo
walk
through?
A:
Because
we
can
find
out
what
features
you
are
looking
for
over
Webex
or
the
phone,
demonstrate
them,
and
save
you
time.
The
call
is
toll
free
and
there
will
be
no
sales
pressure.
Period.
Call
800-653-82428
Q:
Can
I
set
up
my
own
data
on
the
IPM
demo
program?
A:
Yes,
just
call
us
on
the
toll
free
800-653-82428
and
we
will
send
you
a
test
drive
kit
and
give
you
a
10-minute
tour
on
how
easy
it
is
to
setup
your
data.
Q:
Why
should
I
consider
the
IPM
program
versus
Quick
Books?
A:
There
are
four
basic
reasons
:
- IPM
offers
an
integrated
system
that
allows
one
entry
to
update
the
accounting
and
tenant
at
the
same
time
so
you
immediately
know
the
financial
and
tenant
status.
In
Quick
Books
you
have
to
off
load
tenant
cash
receipts
to
the
general
ledger.
- Quick
Books
is
very
limited
on
tenant
charges
and
billing.
- You
cannot
combine
the
financial
statements
of
two
or
more
properties
easily
in
Quickbooks.
- You
can
talk
with
a
live
technician
if
you
need
support
with
IPM.
IPM
was
specifically
designed
for
property
management
where
Quick
Books
is
a
general
purpose
bookkeeping
system.
A
growing
percentage
of
our
users
are
managers
who
have
graduated
from
Quick
Books.
Q:
Why
should
I
consider
IPM
when
there
are
systems
for
under
$200?
A:
You
get
what
you
pay
for!
Consider
the
quality
of
the
software,
the
completeness
of
the
system
and
after
sale
support.
We
offer
60-day
money
back
to
attest
to
our
quality
and
also
one
year
of
unlimited
live
support.
Do
not
under
estimate
the
value
of
live
interactive
product
support.
Q:
There
are
some
similar
property
management
programs
that
cost
up
to
$4,000.
Why
the
wide
range
in
program
costs?
A:
We
offer
the
same
major
features
as
they
do,
like
a
full
general
ledger
accounting
system,
account
payable
with
check
writing,
tenant
tracking,
billing,
work
order,
and
wide
range
of
management
reports.
We
so
very
little
advertising
and
out
support
is
done
over
the
phone
and
the
internet.
Since
1978
we
have
been
able
to
support
our
users
without
costly
on
site
support.
We're
family-owned,
and
family
run
in
the
USA.
Q:
Do
you
keep
up
to
date
with
Industry
changes?
A:
Yes,
when
the
Industry
went
from
DOS
to
windows,
we
offered
an
upgrade
program
that
converted
our
DOS
property
management
software
program,
making
it
compatible
with
Windows
and
did
not
require
any
data
reentry.
Watch
for
the
next
generation
of
IPM
in
2008.
Q:
Are
there
any
hidden
costs
with
IPM?
A:
No,
we
also
include
in
the
purchase
price
unlimited
after-
sale
support.
Many
of
our
competitors
offer
after
sales
support
for
a
fee.
You
should
ask
questions
about
after
sale
costs,
as
this
is
potentially
a
very
large
hidden
cost.
There
is
little
incentive
to
improve
the
program
if
after
sale
support
is
a
profit
center!
Q:
Is
the
IPM
system
flexible?
A:
Yes,
IPM
will
allow
for
customization
of
the
chart
of
accounts,
account
numbers,
titles
and
format.
We
also
have
user-defined
fields.
Billing
allows
for
up
to
12
user
defined
billing
items,
plus
unlimited
one-time
charges
like
billing
for
a
broken
window.
An
optional
report
writer
allows
for
the
creation
of
user-defined
reports.
If
you
manage
a
condo
association,
you
have
members
who
pay
dues
or
fees,
not
rent.
Q:
Does
IPM
include
legal
notices?
A:
We
include
legal
notices
that
can
be
modified
for
local
requirements
and
allows
for
additional
notices
to
be
added
at
any
time.
Q:
I
hate
computers!
Is
IPM
easy
to
learn?
A:
Join
the
club!
It's
as
easy
as
you
make
it
-
if
you
understand
your
business,
and
accounting
principles,
it's
a
snap.
If
you've
had
all
your
records
in
a
shoe
box,
and
hand
them
to
you
CPA
in
January,
there
will
be
a
pretty
steep
learning
curve.
Set
reasonable
goals,
and
we'll
do
everything
we
can
to
help
you
meet
them!
