We're Here to Help!
Whether it's printing a 1099 or converting from rentals to condos, we're here
with 30 years of experience. Our technical support comes from the people who
created the software - always in the U.S.A.
You're probably not the first person to have your challenge, so the fastest
solution may be to look through the resources at left for the answer you need.
These tools are always free, and available 24 hours a day, 7 days a week.
Maintenance plan includes
product updates, new
releases, live remote support, telephone support, email support, product
activation, webinars and our newsletter. The plan costs
$195 per year for the
Standard Edition and
$295 per year for the
The first year is included with the purchase price. No hidden costs, period. Click here to read all about the Maintenance Plan.
How to Get
Include the full
version (i.e. 10.2) of Investment Property Manager you're using and your serial
number (both are on your Help/About screen). Describe your problem in detail.
Attach a backup of your database, if applicable. If you've got an error message,
please include a screen capture of the dialog. We'll respond to emails within
one business day, and usually within the hour.
Remote Live Support
(for Maintenance Plan
Our technicians can connect to your PC's desktop and
troubleshoot your issue. Call 407.790.7494 then click here to start a session.
For more information about support, Call 407.790.7494
Monday through Friday, 10
am - 6 pm Eastern Time
Closed Bank & National Holidays.
End of Year Close
Support for Older Versions
available for IPM 2007 as part of our standard Maintenance Plan. Currently there are no plans for additional updates to IPM 2007,
but free upgrades are available to either IPM Classic or IPM 10. Support for
IPM 2007 will end 12/31/2013.
Support for IPM 2006 is available at $65 per incident.
Technical Support is limited to installs, unlocks, and some basic operational
issues ("where is my database?"). Activation codes
for IPM 2006 and earlier are no longer available.
2004 and Earlier
Support ended December 31, 2007.
Support for database issues for older versions may be
available at standard consulting rates.
Our consulting rate for database issues range between $65
and $125/hr with a three hour minimum.