We're Here to Help!
Whether it's printing a 1099 or converting from rentals to condos, we're here
with 30 years of experience. Our technical support comes from the people who
created the software - always in the U.S.A.
You're probably not the first person to have your challenge, so the fastest
solution may be to look through the resources at left for the answer you need.
These tools are always free, and available 24 hours a day, 7 days a week.
Support Plans
Our support includes everything: product updates, new releases, live
remote support, telephone support, email support, email support, product
activation, webinars and our newsletter. The plan costs $195 per year for
the Standard Edition and $295 per year for the Unlimited edition. The first year
is included with the purchase price. No hidden costs, period.
How to Get Help
Email
Technical Support:
Include the full
version (i.e. 10.2) of Investment Property Manager you're using and your serial
number (both are on your Help/About screen). Describe your problem in detail.
Attach a backup of your database, if applicable. If you've got an error message,
please include a screen capture of the dialog. We'll respond to emails within
one business day, and usually within the hour.
Remote Live Support (for Maintenance Plan
Members Only)
Our technicians can connect to your PC's desktop and
troubleshoot your issue. Call 866.864.4837 then click here to start a session.
For more information about support, Call 866.864.4837 Monday through Friday, 10
am - 6 pm Eastern Time
Closed Bank & National Holidays.