Frequently Asked Questions
Here are the most common questions and answers. If you have other questions,
I'm cluess about PCs. Is IPM for me?
Probably. IPM is
the easiest-to-use property managment software in the business, yet complete
enough for a CPA. If you really don't know much about computers,
Why PC-Based IPM instead of a web-based program like Appfolio, Buildium or
A: Two reasons:
First, IPM is always available. That means you can always access
your data even when your internet connection is down. Second, IPM makes your
data as secure as your office. Sure, all web-based companies guarantee
data security, but so did American Express and the CIA. Anything you can
access on line is available to others as well - that's the point.
What kind of
PC does IPM need?
IPM 10 runs on any Computer with
Windows XP, Vista 32, Vista 64 or Windows 7 or Windows 8 and at least 1 gB of RAM and a 1 gHz
processor for a small database. Faster with more RAM is always better. If you're running an older
operating system or PC, you may want to consider IPM Classic. For full system requirements,
Q: Can IPM be networked?
Yes, data can be stored and backed up
anywhere on your network. The Unlimited edition supports multiuser access
to the data, too.
Q: What if I need support after the sale?
A: One year's Maintenance is included
with the sale, and includes updates, patches, live telephone and remote
support that connects directly to your PC safely and securely. Email support and self-help are always available and free. The
the company is a programer/developer, and you've got a line to him if all else fails.
Q: Do you offer updates on the program?
Our automatic updating technology makes sure you are always
on the most current update, with the newest features. These updates are all
included in the annual maintenance plan at no extra cost.
Q: How long has FullHouse Software been in business?
A: We've been around since the first
PCs! Our predecessor company, Realty Automation, started in 1978 and
we have delivered over 8,000 Property Management Systems.
Q: Why should I call for an IPM demo walk
A: Because we can find out what features you
are looking for over a remote connection or the phone, demonstrate them, and save you time.
The call is toll free and there will be no sales pressure. Period. .
Q: Can I set up my own data on the IPM
If you'd like us to help, just email us at
email@example.com and we will give you a 10-minute
tour on how easy it is to setup your data.
Why should I consider the IPM program versus
A: There are four basic reasons :
1. IPM offers an integrated system that allows one
entry to update the accounting and tenant at the same time so you immediately
know the financial and tenant status.
2. In Quick Books you have to off load tenant cash
receipts to the general ledger. Quick Books is very limited on tenant charges
and billing, so you have to work harder.
3. You cannot combine the financial statements of
two or more properties easily in Quickbooks. You can talk with a live technician
if you need support with IPM.
4. IPM was specifically designed for property
management where Quick Books is a general purpose bookkeeping system. A growing
percentage of our users are managers who have graduated from Quick Books.
There are some similar property management
programs that cost up to $4,000. Why the wide range in program costs?
We offer the same major features as they
do, like a full general ledger accounting system, check
writing, tenant tracking, billing, work order, and wide range of management
reports. We do very little advertising and our support is done in-house. We're a
family-run business, so our costs are lower.
Do you keep up to date with Industry changes?
Yes! IPM has been at the cutting edge
(not bleeding edge) since CP/M gave way to DOS. IPM is made for Windows 8 and
beyond, and we'll always make sure you're current for no extra cost as long as you're on Maintenance (included first year)
Are there any hidden costs with IPM?
No, we also include in the purchase price unlimited after- sale support for
the first year (or sixty days for the Express Edition). Many of our competitors
offer after sales support for a fee. You should ask questions about after sale
costs, as this is potentially a very large hidden cost. There is little
incentive to improve the program if after sale support is a profit center!
After the first year, our Maintenance plan is $195/year for the Standard Edition
or $295/year for the Unlimited edition and that includes everything.
Q: Is the IPM system flexible?
Absolutely! IPM allows
customization of the chart of accounts, account numbers, titles and format. IPM
10 includes unlimited user-defined billing items, plus unlimited one-time charges
like billing for a broken window, and unlimited user-defined fields to customize
the software the way you need. An Ad-Hoc report
feature allows you to generate lists any way you need them.
Does IPM include legal notices?
We include sample legal notices that can be
modified for local requirements and allows for additional notices to be added at
any time. Since IPM 10 works with Microsoft Word, you can do any type of notice
I hate computers! Is IPM easy to learn?
Join the club! It's as easy as we can make it -
if you understand your business and basic accounting principles, it's a snap. If
you've had all your records in a shoe box, and hand them to you CPA in January,
there will be a pretty steep learning curve. Set reasonable goals, and we'll do
everything we can to help you meet them. We even include a free introductory
training course when you buy either the Standard or Unlimited Editions!
We've got links to beginning accounting courses, too.
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Try IPM free for
60 days and see for yourself!